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Privacy notice

 

We are committed to safeguarding the privacy of our website visitors, readers, and service users. This policy outlines how we collect, use, and protect your personal data, and how we comply with applicable data protection laws, including the General Data Protection Regulation (GDPR). By using our website, you consent to the practices described in this policy. If you have any questions or concerns about our handling of your data, please contact us using the details provided below.

 

Our registered address is:

 

Chapter Social Limited
47a Queen Street

Derby

United Kingdom

DE1 3DE

 

Why we process data

Below, we have outlined the reasons for us processing data. We believe these purposes to be justified to allow us to run and promote our business, fulfil contractual requirements and deliver services for our clients, and meet our legal obligations.

 

Email marketing falls outside of this but we operate such activity on a consent basis. We have provided details below on the types of information we hold about different groups of people, so read on if you are interested in finding out more.

 

Clients

If you are a client of ours, it is likely we will hold the following information about you:

 

  • Name and contact details.

  • Information and documents relating to the service we are providing you with, including communications with you.

  • Billing and payment details.

 

We use the personal data listed above to meet our contractual requirements as part of providing social media consulting, and other marketing services (where relevant), to you. We also use the data as part of legal requirements for elements such as tax purposes. In addition, we will use your information to invoice you and to keep track of the payments you make.

 

We will hold your information for the duration of our working relationship to allow us to continually deliver our contracted services to you, and for a further three years once our contract comes to an end. We retain financial records for six years following the end of the current financial year.

 

We use the following third-party services for some of our client work and this sometimes involves the use of client data:

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  • Google Analytics: We use Google Analytics to collect standard online log information about visitor behaviour patterns for some clients’ websites. This helps us find out things like visitor numbers. You can view Google’s privacy notice here.

 

Prospective clients

If you are a prospective client, it is likely we will hold the following information about you:

 

  • Name and contact details.

  • Information about your business activities.

  • Information and documents relating to the service we could be providing you with, including communications with you.

 

If you make an enquiry with us by phone, email, social media or our website form, we will use that information to follow up on that enquiry to see how we can help you. We will retain that information for the duration of the enquiry, then for a period of one year should you not become a client of ours.

 

When you visit https://thisischapter.co.uk/, we use Google Analytics (third-party service) to collect standard online log information about visitor behaviour patterns. This helps us find out things like visitor numbers to certain parts of our website. This information is processed in a way that does not identify anyone individually.

 

Our website uses session-based cookies as part of Google Analytics and these are not used for re-marketing purposes. You can view Google’s privacy notice here.

 

If you want to opt-out of being tracked by Google Analytics across all websites, visit https://tools.google.com/dlpage/gaoptout.

 

Social media

If you contact us via a private or direct message on social media, these will be stored within that individual social media channel. It will not be shared with any other organisation and will be deleted within one year.

 

Data security

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

 

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

 

Your rights

If your data is processed by Chapter, you have the following rights:

 

  • The right to be informed, which is what this privacy policy is for.

  • The right to access what data we hold about you.

  • The right to object to direct marketing – either use the unsubscribe option or contact us directly.

  • The right to object to processing carried out on the basis of legitimate interests.

  • The right to erasure (in some circumstances).

  • The right to data portability.

  • The right to have your data rectified if it is inaccurate.

  • The right to have your data restricted or blocked from processing.

 

If you ever want to verify, update or amend your personal data, please email hello@thisischapter.co.uk

 

You also have the right to lodge a complaint about our processing with the UK’s Information Commissioner’s Office.

 

Changes to our privacy notice

We constantly review information to ensure that we comply with GDPR requirements and, therefore, keep this privacy notice under review. This was last updated on 12/11/25.

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